Returns and Exchanges

Not completely satisfied with your order? We’re sorry to hear that, but we’ll be happy to help.

Our products are made and packed with great care and attention in our studio in Bokhoven. That’s why we kindly ask that returns are sent back carefully and neatly, so that, whenever possible, the product can find a new home.

Return period

Standard products can be registered for return within 14 days of receiving your order.

Products must be unused, clean and in their original condition, with the original labels still attached.

Return costs

For customers in the Netherlands, returns of regular-priced items are free of charge. After registering your return, you will receive a return label from us.

For sale items, return shipping costs are at your own expense.

For all other countries, return shipping costs are also the responsibility of the customer. We recommend always sending your return with Track & Trace so that the parcel can be followed during transit.

Is an item defective, or did we accidentally send you the wrong product? Please contact us before returning it. In that case, we will of course cover the return shipping costs.

How do I register a return?

Please send an email to info@studiosif.com including:

• your order number;
• the item you would like to return;
• optionally, the reason for your return.

Once we have received your email, we will send you further return instructions. If you are returning a regular-priced item from the Netherlands, you will also receive a return label.

Please make sure the products are securely packaged before sending them back to us. This helps prevent damage during transit.

Refunds

Once we receive your return, we will check that the product is unused, clean and in its original condition.

If everything is in order, we will process your refund within 7 business days using the same payment method you used for your purchase.

Exchanges

We do not offer direct exchanges. If you would prefer a different size, colour or style, please return the original item and place a new order.

We intentionally produce in small batches. We therefore recommend ordering your preferred replacement as soon as possible to avoid it selling out in the meantime.

Exceptions

Personalised products, made-to-measure products, special requests and gift cards cannot be returned, unless there is an error or defect for which Studio Sif is responsible.

Sample Sale items, including samples and seconds offered, for example, through Instagram Stories, can be returned within the applicable return period. Return shipping costs for these items are at your own expense.

Received the wrong or a defective item?

Have you received a different item from the one you ordered, or is an item defective upon arrival? Please contact us at info@studiosif.com. Include your order number and let us know what happened, and we will look into it with you as soon as possible and find a suitable solution.