ORDER
I would like to order
Would you like a basket from STUDIO SIF? You can.
We workwith a small stock. Once you have made a choice in the webshop, you will see
whether the desired product is in stock. If it is unexpectedly not in stock,
the delivery time of the product is 3 weeks. This will also be indicated.
If you place an order with Studio Sif from outside the EU or the UK you can contact us. Ordering from the webshop is only possible from within the EU and UK.
Orders to the United Kingdom and outside the EU may be subject to import duties and VAT upon arrival. These charges are determined by customs of country to where the parcel is send and remain the responsibility of the customer.
I need help with my order
We are ready to help you with your order or choise issues.
You can contact us via phone or email. Everyday between 9:00 and 17.30.
Outside those hours you can always try but I cannot garante that I will be able
to pick up the phone or answer inmidiate questions via mail. Normaly we respond
quickly.
Can I change or annul an order?
It is not always possible to annul an order. Especcially orders that have been made for your specific taste and that have gone into production. Do you really want to change or annul an order, please contact us and we will look at the possibilities.
For more information please check the general terms and conditions
Will I receive confirmation of my order?
STUDIO SIF will always send a confirmation of an order.
If by any chanse you did not receive this please contact us.
I have a special question, where can i place this?
You can reash STUDIO SIF via email to info@studiosif.nl or calling. We are dailly reachable by phone between 9:00 and 17.30 hours.
My product is not in stock?
All our products are handmade and we keep low inventories against unnecessary waste. Send us an email for the latest update concerning new stock.
PAYMENT
How can I pay?
At STUDIO SIF you can pay in several ways:
You can pay through the various options offered in the studiosif webshop.
Can I pay in advance via bank transfer?
Only if it is a custom made basket. Products from the webshop can only be paid for through the webshop options.
Is the price including shipment costs?
We ship products for free from €125 within the Netherlands. For orders outside the Netherlands, the shipping cost will be mentioned at checkout. We do not ship outside of Europe.
Is the price including or excluding VAT?
All our mentioned prices are including VAT
RETURN SHIPMENT
What is your return policy?
You can return unused products within 14 days of receiving your order. Please send an email to info@studiosif.com with your order number and the reason for your return.
Please note: custom-made products cannot be returned.
For more information, please see our Returns page.
How can I exchange an item?
If you would like to exchange an item, please contact us at info@studiosif.com. Let us know which product you would like to exchange and which alternative you would prefer. We’ll be happy to guide you through the process.
SHIPMENT AND SHIPMENT COSTS
What are the shipping costs and delivery times?
Within the Netherlands, we offer free shipping on orders over €125. For orders under €125, we charge €7.95 in shipping costs. Shipping to other countries within Europe is €15.
Free shipping on orders over €125 does not apply if your order contains sale items.
We usually process and ship your order within 1–2 business days. If an item is not immediately in stock or you have a special request, delivery may take a little longer.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive a shipping confirmation by email with a Track & Trace link.
Can I pick up my order?
STUDIO SIF always sends by postal the products ordered via
the webshop. For custom made you can come by to pick up if desired, by
appointment.
CONTACT & CUSTOMER SERVICE
How can I contact you?
You can reach us by email at info@studiosif.com or by phone at +31 (0)6 18 54 41 36. We aim to respond to your message as soon as possible.
What are your opening hours?
We are available on weekdays from 9:00 AM to 5:00 PM. You are also always welcome to visit our studio by appointment.
